Call Center Operators Needed at Job Junction | 15 Job Opportunities

CALL CENTRE OPERATORS (15)

EMPLOYER:Job Junction Tanzania

LOCATION:Dar Es Salaam

PURPOSE:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties:

• Determines requirements by working with customers.


• Answers inquiries by clarifying desired information researching, locating, and providing information.


• Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.


• Fulfills requests by clarifying desired information completing transactions forwarding requests.


• Sells additional services by recognizing opportunities to up-sell accounts explaining new features.


• Maintains call center database by entering information.


• Keeps equipment operational by following established procedures reporting malfunctions.


• Updates job knowledge by participating in educational opportunities.


• Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

• Minimum  Diploma certificate


• Must be fluent in Swahili and English


• Customer Focus, Customer Service,


• Data Entry Skills,


• Listening, Phone Skills, Verbal Communication,


• Building Relationships, People Skills,


• Interpersonal Savvy,


• Problem Solving,


• Multi-tasking

CONTACTS:

Mobile: 0623872871

0656116023

Email: jobjunctiontz@gmail.com

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Job Junction